Service Level Agreements

How many extra kilometers may be driven to meet an SLA? Should an already late order be further delayed to meet a more prioritzed new order?

Operating a successful service operation requires balancing cost effiecieny versus SLA fulfillment.

 

Laps meets this by letting you define your priorities by setting costs, for example on missing SLA and on additional delays.

When deciding who to assign the order to, and in what sequence the technician should perform the orders, Laps will consider the effects not only on the order, but also the consequences for all of the other orders. 

Laps will automatically rearrange the technician routes to keep them optimal.

Orders that risk becoming late are highlighted for the dispatcher.