Appointments

Laps helps finding and reserving the most optimal available technician quickly, already when you take a call from a customer.

When we book an appointment, most of us wants a quick answer. When it comes to field service that usually involves qualified guesswork by the dispatcher. Then, combining a planning table and experience, the appointment is fixed to a technician. 

The optimization in Laps can help you with that. Laps directly knows who is in the area on a given day; Laps can reschedule if necessary – and Laps proposes suitable technicians with all other orders, technicians' work hours, customers’ opening hours, travel times, SLA:s and priorities in mind. All that with a single click.

You can even book orders that ‘float around’ within a given time frame. A time frame the customer can agree too. With that freedom the planning will be based on what most days actually look like.