Extended Communications

Laps can use e-mail and sms as extended communications.

Dispatchers can send e-mails and sms with specific instructions and thus reduce time spent on the phone. Moreover, the messaging can communicate with customers by sending sms or e-mail when an assignment is ready or has been delayed.

Features:

•  Messages from dispatchers 

•  Reminders when the planning changes 

•  Notes to customers for instance when technician approaches

•  Escalation when SLA:s are missed